Tenant Video Knowledge

Application Videos – Click explanation below each issue for link to video tutorials.

1. HOW TO COMPLETE AN APPLICATION WITH THE PRUITT TEAM:
   This walks you through how to complete a rental Application

2. HOW TO COMPLETE A PET SCREENING APPLICATION:
   This shows you how to complete the screening profile on there website.

Leasing Videos – Click explanation below each issue for link to video tutorials.

1. LEASE WALKTHOUGH:
   This walks you through how to complete a rental Application.

2. HOW TO SUBMIT INITIAL PAYMENT:
   This steps shows you how to go online and make the initial deposit and/or rental payment.

Rent Payment Videos – Click explanation below each issue for link to video tutorials.

1. HOW TO SETUP AUTOMATIC PAYMENTS THROUGH RENT CAFE:
   This video will walk you through the process of setting up electronic payments through the Rent Cafe platform

Move Out Videos – Click explanation below each issue for link to video tutorials.

1. HOW TO SUBMIT YOUR MOVE OUT REQUEST:
   This video walks you through the process to submit an official 30 day notice.

Repair Trouble Shooting Videos – Click explanation below each issue for link to video tutorials.

1. NO AIR CONDITIONING:
   Check all circuit breakers. Clean and replace filter and test. Check battery in thermostat

2. NO ELECTRICITY:
   Check all circuit breakers, flip them hard to the OFF position and then hard to the ON position. Check all GFCI outlets in bathrooms, kitchens, laundry room, and garage.

3. DISHES STILL LOOK DIRTY AFTER DISWASHER
   Use the cleaning products FINISH and LEMISHINE together to properly clean items.

4. SMOKE DETECTOR BEEPS:
   Replace battery, check for proper wire termination connection.

5. NO POWER TO PLUGS OR SWITCHES:
   Check and reset breaker panel or replace blown fuses.  Check and reset all GFCI outlets (located in kitchen, bathrooms, utility rooms, and garages).  Check if plug works off a wall switch.

6. GARBAGE DISPOSAL DOESN’T WORK:
   When on, do you hear a buzz?  If you do not hear a buzz, hit the reset button on the bottom of the disposal and test.  If you hear a buzz, turn off disposal and unplug from wall. Mounted on the side of the disposal or side of cabinet may be an allen wrench.  Put the wrench in the center shaft and twist back and forth (this un-jams the disposal).  Remove the object that is causing the obstruction, turn back on, and test.  Repeat until the object is removed.

7. NO HOT WATER OR TOO HOT/COLD:
   Check thermostat on tank for proper temperature setting (can be turned up or down if too hot or cold)  Check that thermostat is not set to “vacation”.  Check and reset breaker in power panel.  Check and reset button next to thermostat.

8. TOILET IS PLUGGED:
   Plunge and test.

9. REFRIGERATOR TOO WARM OR TOO COLD:
   Check thermostat in refrigerator to make sure it is set correctly.