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WORK ORDER REQUESTS

PLEASE READ THE TROUBLE SHOOTING GUIDE BELOW PRIOR TO SUBMITTING A WORK ORDER. THIS GUIDE MAY HELP YOU SOLVE THE PROBLEM, WHICH WILL SAVE YOU A DEDUCTIBLE OR THE BILL IN IT’S ENTIRETY.

PLEASE FILL OUT THE REPAIR REQUEST AND PRESS THE SUBMIT BUTTON FOR YOUR REPAIRS. PLEASE FILL OUT AS COMPLETELY AS POSSIBLE AND EXPLAIN THE NEEDED REPAIR. IF THIS IS AN EMERGENCY, PLEASE CALL 602.942.1410 AND ASK FOR US. IF YOU HAVE NOT HEARD FROM WEST USA PROPERTY MANAGEMENT OR A VENDOR WITHIN 48 HOURS, PLEASE CALL US DURING NORMAL BUSINESS HOURS AT 602.942.1410. WE REQUIRE THAT YOU HAVE SOMEONE BE AVAILABLE TO MEET THE VENDOR AT THE PROPERTY IN ORDER FOR ANY WORK TO BE COMPLETED.

TROUBLE SHOOTING GUIDE

Click explanation below each issue for link to video tutorials.

  1. NO AIR CONDITIONING:
    Check all circuit breakers. Clean and replace filter and test. Check battery in thermostat

  2. NO ELECTRICITY:
    Check all circuit breakers, flip them hard to the OFF position and then hard to the ON position. Check all GFCI outlets in bathrooms, kitchens, laundry room, and garage.

  3. DISHES STILL LOOK DIRTY AFTER DISWASHER
    Use the cleaning products FINISH and LEMISHINE together to properly clean items.

  4. SMOKE DETECTOR BEEPS:
    Replace battery, check for proper wire termination connection.

  5. NO POWER TO PLUGS OR SWITCHES:
    Check and reset breaker panel or replace blown fuses.  Check and reset all GFCI outlets (located in kitchen, bathrooms, utility rooms, and garages).  Check if plug works off a wall switch.

  6. GARBAGE DISPOSAL DOESN’T WORK:
    When on, do you hear a buzz?  If you do not hear a buzz, hit the reset button on the bottom of the disposal and test.  If you hear a buzz, turn off disposal and unplug from wall. Mounted on the side of the disposal or side of cabinet may be an allen wrench.  Put the wrench in the center shaft and twist back and forth (this un-jams the disposal).  Remove the object that is causing the obstruction, turn back on, and test.  Repeat until the object is removed.

  7. NO HOT WATER OR TOO HOT/COLD:
    Check thermostat on tank for proper temperature setting (can be turned up or down if too hot or cold)  Check that thermostat is not set to “vacation”.  Check and reset breaker in power panel.  Check and reset button next to thermostat.

  8. TOILET IS PLUGGED:
    Plunge and test.

  9. REFRIGERATOR TOO WARM OR TOO COLD:
    Check thermostat in refrigerator to make sure it is set correctly.

CLICK HERE TO SUBMIT YOUR WORK ORDER