Tenant Information (FaQs)

At West USA Property Management (The Pruitt Team) we value our clients and care deeply that their needs are being met.  We believe open lines of communication lead to a better sense of understanding for all parties!  Please take a minute to read through a Frequently Asked Questions below.

You have a property for rent.  How can i apply?

The Rental Application can be downloaded from our website and submitted in person (with the application fee) or online by submitting and paying electronically.  Please note that there is a $5 convenience fee for paying online.  All prerequisites must be met before an application will be considered by the landlord.

How do I contact west usa property management and the pruitt team?

You can email us at info@westusapropertymanagement.com or you can call us at 602-942-1410 ext 2510.  You can also reach us via mail at West USA Realty, Attn The Pruitt Team 16150 N Arrowhead Ftn Center Dr #100 Peoria, AZ 85382.

how can i pay my rent?

You can pay your rent electronically by completing the automatic rent payment form, or you can mail or deliver a check to our office which is:  West USA Realty, Attn The Pruitt Team 16150 N Arrowhead Ftn Center Dr #100 Peoria, AZ 85382.  If you are paying using a check or money order please make sure your property address is written on each item submitted.

What if something breaks at my home?

Please  call all work orders into our office or complete a work order request online.  Our office is open Monday- Friday from 9am to 4pm so that is the best time to contact us with a request.  Should you encounter an emergency please contact us immediately.  **Please understand that our phone lines usually come up as blocked on caller ID, so you need to make sure your phone line allows those types of phone calls**

What are my responsibilities as a tenant?

Many tenants are not aware of certain responsibilities they have when renting a home.  We place great value in our tenant's ability to treat their rental unit like it is their own property.  We even go so far as to offer financial incentives for their cooperation with maintaining the unit in the same condition that they received it in.

We send out monthly reminders to tenants to assist with this process.  Some of these reminders are: smoke detector maintenance, air filter servicing, and landscaping requirements.  By working together we are able to ensure all our rental homes remain in excellent shape while also helping pave the way for a full tenant security deposit refund at the end of their lease agreement.   

I would like to have a face to face meeting. Is that possible?

We love meeting our tenants!  Our schedules are constantly changing.  We require that all residents make an appointment to meet with a member of our team.  We value your time and have found that this is the best wait to avoid any wait times for our clients.

How often should i update my contact info

Any time your contact info changes we ask that you notify us in writing.  The can easily be done by following our contact update form or emailing us.  Failure to notify us of the changes could result in penalty should we are not able to locate you using the previously provided information.

Where can i find a list of local utility providers?

Below is a list of frequently used companies for your convenience.
City of Phoenix Water
City of Phoenix Trash
City of Surprise
City of Avondale
City of Glendale
City of Peoria
City of El Mirage
City of Chandler
City of Gilbert
City of Tempe
City of Mesa
Arizona American Water
Parks & Sons Trash
Southwest GAS
APS 
SRP
Cox Cable
Century Link

How do I know my rights as a tenant?

We encourage all of our resident to familiarize themselves with the Arizona Landlord Tenant Act (ALTA) which covers everyone's right in residential rental situations.

HOW Can I Give my Notice to move? 

You can fill out our online form by clicking the below or you can also download the pdf version and fax it to 602-548-9442.